Category Archives: Management

Advantages of outsourced IT

1. usually outsources IT companies have much better expertise (supporting multiple businesses gives much more experience) comparing to internal IT teams
2. IT engineers are usually neutral to the rest of the company staff, so there is no way that IT is directly involved in any dispute

What is the plan of action?????

My boss is asking me this question, but the main server has already crashed 3 times last week (someone else was on the case) and where was the plan of action at that time?
For me it was just a regular Monday morning where at least 2 servers have to be down.
Moreover I haven’t been at that client for about 6 months now or even more, the lead engineer is in the office next road fiddling with the phone system and I have to come up with the plan of action in the meantime firefighting desktop support cases. Continue reading What is the plan of action?????

Cloud backups

For cloud backups we of course use external provider. The problem is that monitoring of this new solution is not easy and clear.
Moreover comparing to Backup Exec that required just one backup job to backup everything (Exchange, data, system state, SQL) in this case we have separate backup jobs so in many cases the number of schedules have drastically increased for some of the clients it is now 20 backup jobs comparing to previous 3.

Company is limited

My office manager is a non-technical lady.
We are very short of technical people, but because she cannot do any technical stuff she still have time writing long emails to me that the client is chasing up, is unhappy a 10 other things, so I even waste more time reading her emails.

The Deming System of Profound Knowledge

“The prevailing style of management must undergo transformation. A system cannot understand itself. The transformation requires a view from outside. The aim of this chapter is to provide an outside view—a lens—that I call a system of profound knowledge. It provides a map of theory by which to understand the organizations that we work in.

“The first step is transformation of the individual. This transformation is discontinuous. It comes from understanding of the system of profound knowledge. The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people. Continue reading The Deming System of Profound Knowledge

Theory of Constraints

The theory of constraints (TOC) adopts the common idiom “A chain is no stronger than its weakest link” as a new management paradigm. This means that processes, organizations, etc., are vulnerable because the weakest person or part can always damage or break them or at least adversely affect the outcome.

Key assumption

The underlying premise of theory of constraints is that organizations can be measured and controlled by variations on three measures: throughput, operational expense, and inventory. Throughput is the rate at which the system generates money through sales. Inventory is all the money that the system has invested in purchasing things which it intends to sell. Operational expense is all the money the system spends in order to turn inventory into throughput. Continue reading Theory of Constraints